Invoices and payment records
Review service invoices, pay outstanding balances, and download accounting records.
Workspace owners and admins can manage invoices from Billing → Invoice History. Records belong to the selected workspace, so check the workspace switcher if an expected invoice is missing.
Read an invoice
An invoice identifies its service period, currency, status, line items, applied promotional credit, amount due, and recorded payment. Service-month invoices describe the purchased compute and storage capacity.
| Field | Meaning |
|---|---|
| Subtotal | Quoted charges before promotional credit |
| Applied credits | Credit reserved or applied to this invoice |
| Amount due | Net amount after applied credit |
| Amount paid | Payment recorded against the invoice |
| Remaining balance | Amount still unsettled |
| Service period | The month covered by the settled service purchase |
The accepted price and line items are preserved. The final service period is determined at settlement, including whether a renewal was early or late.
Pay an open invoice
Open the invoice and select Pay Invoice. Review the amount and complete the hosted checkout. If a renewal is fully covered by credit, select Confirm Renewal with Credits instead.
Remain signed in to the correct workspace when returning. Openstead waits for verified payment confirmation; the success page at the payment provider is not itself a grant of service access.
If a payment is pending, allow it to resolve before creating another attempt. If payment failed, inspect the displayed detail and retry through the existing invoice where available.
Download records
Open an invoice to download its PDF or CSV. PDFs are suitable for the human-readable record, while CSV is useful for reviewing line items. A build-minute purchase has its own receipt once payment is confirmed.
Store accounting documents according to your organisation's policy. Download links and dashboard access should not be shared with people who are not authorised to see the workspace's billing information.
Billing details
Update the billing email, company, address, country, and tax identifier under Billing Information. Keep these accurate before creating a new invoice.
Issued documents preserve their billing profile and historical accounting information. Editing the current profile should not be assumed to rewrite old documents. Contact support if a prior invoice needs review.
Resolve discrepancies
Check that you are comparing the same invoice, service period, currency, and purchase. Older usage records and newer prepaid service-month records can have different line-item formats.
For a missing or mismatched payment, send support the invoice number and provider reference. Do not send full card details, passwords, or checkout-session secrets. A disputed, refunded, or incorrectly matched payment requires review rather than another automatic charge.